We have a 10-day return policy.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at machemise.ma@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

You can always contact us for any return question at machemise.ma@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item — so we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g. food, flowers, or plants)

• Custom products (e.g. personalized or made-to-order items)

• Personal care goods (e.g. beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards.

If you have doubts about your specific item, feel free to reach out.

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Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the desired item.

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Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, it will be processed back to your original payment method.
Please note that it may take a few days for your bank or credit card provider to complete the refund transaction.